what are the quality assurance certifications that you can issue?
ISO, FAMIQS, SGS, FDA, FORM E, Health Certificate. AFS Free Certificate.
What are the various packaging types available for the different products that you offer?
Amino acid: 25kg/bag, 750kg, 850kg, 100kg/bag or as per your request.
Xanthan Gum: 25kg/bag, 25kg/drum ect.
Lysine By product: 25kg/bag, 40kg/bag, 750kg/bag, 1200kg/bag, 800kg/bag or as per your request.
What is the estimated delivery time from the factory based on FOB terms?
Normal delivery range from 10 to 15 days.
What is the transit time to my destination country?
It will depend on the method of shipping, shipping line, payment time and terms of delivery.
What are various shipping methods that you can handle?
We handle Air, Sea and Train shipping modes.
What payment terms do you accept?
We do accept Pre-T/T, LC at sight, and DP at sight. We are open to discuss other methods with our clients.
How do you treat quality complains?
Our factories are internationally recognized for quality standard and quality control thereby limiting the chances of quality problems but If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.
Do you offer discount?
Good payment support and more quantity can always lead to discount. We are committed to giving our customers the best price in the market.
How do I confirm product quality before placing order to your company?
-We do provide free samples for some products and you only need to pay the shipping cost or arrange a courier to contact us and pick the sample.
-You can send us your product specifications and requests and we will manufacture the products according to your requests.
-We can arrange pre shipment inspection to any of our customer before shipping. If order quantity exceed 500mt, we can apply for free SGS test report.
Can I get free samples from your company?
Yes, we can supply the free sample, however ,to show sincerity, wish the International courier fee be.